Refund policy

Are you not satisfied with your shipment? No problem! We have a 3-days return policy, which means you have 3 days after receiving your item to request a refund.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at info@tesori-usa.com. Please note that returns will need to be sent to the following address: Metro-Pack, 37 Jeanne Dr., Newburgh, N.Y. 12550.

Refund/return process:

  • Send us an email or a website message.
  • Explain the situation and send us a photo of the items.
  • We will evaluate your case following the specifications bellow.
  • If your refund/return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Or we will process the refund to the original payment method.
  • Items send back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

We do not accept returns/refunds because of scent preferences. If you have any concerns about the fragrances, we advice you to contact us for advice before making the purchase.


We do not accept returns for gases, hazardous materials, or flammable liquids such as perfumes. Please get in touch if you have questions or concerns about your specific item. We do not accept returns if the product has been opened and used. If the person shows an allergic reaction to any of our products, you will need to contact us at: info@tesori-usa.com and provide the following information:

  • Name
  • Address
  • Receipt
  • A picture showing the reaction next to the product bought from us.

If you bought several products, and show a reaction, we will only refund the equivalent to just one of the products. The fastest way to get a refund is to contact us, wait for approval, and your money will be automatically refunded on your original payment method within 10 business days.

We will not process any refunds without a proper notification.


Unfortunately, we cannot accept returns on sale items or gift cards. Without exception.

Exchanges
The fastest way to ensure you get what you want is to contact us immediately, and after approval, return the item you have, and once the return is accepted, make a separate purchase for a new item.

You can always contact us for any return question at info@tesori-usa.com


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@tesori-usa.com.